Patient Feedback

I’ve been here a couple times over the last two years for totally different issues, but both experiences were excellent. The facility is clean and neat and conveniently located. For both incidents, wait times were short to nonexistent. Both times the PAs got to me quickly and were able to diagnose (and in one instance, treat) my issue with professionalism, speed, and care (both had excellent bedside manners and clearly knew their stuff). Special shout-out to PA Kristin who checked me for a potential sports related rib injury. She ruled out a break and was able to explain her diagnosis in a way that a lay person could understand and assimilate. Mind you, I hope that I don’t need these guys anytime soon, but I’m glad that West Hartford and Hartford have this resource!


– Kevin A.


While traveling on business I came down with strep throat. Yuck. I was miserable, away from home, and in search of the closest doctor. Fortunately for me, I found this place. I was shocked by the friendly service. The nurse was the nicest (wish I remember her name…. the cute, young gal who cracked her phone case recently). She is just the kind of person you want to interface with when you feel awful. You couldn’t help to find her pleasant and she seemed to genuinely care. Then walked in Dr. Jeremy Allen. I would make this guy my primary doctor if I lived here. He has the best bedside manor I’ve yet to experience with a doctor. He was smart, calming, and some how made me laugh while fighting off cold sweats. This place is all around great. I hope I never get sick again while away from home, but if I do I sure hope I am here if it happens.


– Jill R.


I waited a mere 15 minutes to be evaluated.  You won’t get that kind of service in an ER!  Jeremy Allen, PA-C and his medical crew were awesome!  They were efficient, professional, and kind. As a medical professional myself,  I wouldn’t hesitate to recommend this location of Doctors Express.


– Anne R.


Fantastic experience. Friendly staff, the PA in charge was kind and very thorough, as well as being incredibly knowledgeable about alternative therapies. He followed up with me a few days later over the phone and had more information to offer after having done research on his own time.
Highly recommended.


– Meredith